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The WORK 365 Email to Case Automation App improves service responsiveness and simplifies data entry. This App is ideal for any service or support environment, allowing support cases to be automatically generated from emails.
This App is 100% native to Dynamics 365 and does not require a separate ticketing system. Cases can be assigned automatically with multiple configurable assignment options, and email notifications can be triggered for internal and external addresses. Even better, Email to Case automatically links cases to a Contact or Account.
Email To Case Feature Comparison
Common applications of Email to Case Automation include:
Love how easy it is to setup and can't imaging using CRM without E2CA. Only wish the automatic queue routing portion was more reliable
The add-on was easy to install and setup. Response time of IOTAP support is great ! Now we no longer have to enter cases or update them manually - through this system, we can easily see the history of the case anytime. Cases sent to our support email address are registered in CRM automatically, including the customer contact and account, saving us a lot of manual efforts... Tracking of messages all in one place has improved our company process to a large extent ! This is a great system that I would recommend to anybody who values process.
We use Email to Case Premium to support our service team with case management in Dynamics CRM. Our support team saves a lot of time since we don’t have to enter or update the cases manually anymore. It automatically sends an email to our support team which helps us in saving a lot of time. We're very happy with their support team – their responses are quick and easy to understand!